Refund and Returns Policy

ALL SALES ARE FINAL

We do not offer returns, exchanges or refunds. Once an order is placed and delivered, it cannot be returned or swapped for a different size, colour or piece.

Please check carefully before you order.

BEFORE YOU ORDER

Every garment has a measurement chart in inches on its product page. Measure a piece you already own and compare it to the chart — that is the most reliable way to get the size right.

Not sure? Message us on WhatsApp before you place the order and we will help you pick. We would much rather answer a question first than have you end up with something that doesn’t fit.

IF WE SENT THE WRONG ITEM OR IT ARRIVED DAMAGED

This is the one exception. If you receive the wrong piece, a piece is missing, or it arrived damaged, contact us within 48 hours of delivery with photos and your order number. We will replace it and cover the delivery cost.

This does not apply to damage caused after delivery, or to a piece that simply doesn’t fit.

CANCELLING AN ORDER

You can cancel any time before we dispatch. Once the parcel is with the courier it cannot be cancelled.

Refusing delivery of a Cash on Delivery parcel is not a cancellation. Repeatedly refusing parcels may mean we decline future orders.

COLOUR

Screens vary. The colour you see may differ slightly from the fabric in person. This is not considered a fault.

CONTACT

WhatsApp +92 339 007 4854

Mon–Sat 10am–8pm

storeelyssia@gmail.com